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FREE EXPRESS SHIPPING FOR ALL ORDERS OVER $100 (TO ONE ADDRESS)

FAQ

FREQUENTLY ASKED QUESTIONS

Can I change the details of my order?

If you forgot to mention Dietary Preferences or forgot to order alcohol, if your order hasn't been dispatched, in most circumstances, we can help. Just reply to your confirmation email or email us directly at info@homegroundaus.com.au or send us a Facebook message @homeground_centralcoast

What courier do you use and how do I track my gift?

For those who have ordered for themselves, we personally deliver 20 boxes per month. It gives us a chance to meet you and get your feedback! If you'd prefer we just leave your Gift Box at the door, we completely understand and can do that as well.

For other orders, we use Aramex (FastWay) Courier Services and Australia Post - Express Post. Aramex are a family owned business and strive to provide the best possible service during transit and delivery. 

Upon ordering, an email will be sent to you containing a tracking number.

Can I customise a Gift Box?

We offer Vegan and GF alternatives in all boxes. We also offer a range of alcohol from Six String Brewery and Distillery Botanica. Please just specify whilst placing your order.

For personal branding, please email us directly as our terms and delivery times are different - info@homegroundaus.com.au

Any other dietary preferences, please email us.  

How long will it take for my Gift Box to be delivered?

Express Post remains our fastest postal service, but our next-business-day guarantee is suspended until domestic flights and other Covid restrictions return to normal. Most deliveries on the Central Coast are 1 to 2 business days. Regional & Rural areas can be a little longer. During peak times, this can extend an extra couple of days. Please see our Shipping and Delivery page for more details. 

Where are you located?

There is spray paint on the sign leading into our suburb. It says, "God's Country". And we can't argue. Empire Bay, Central Coast NSW. 

Do you ship to regional & rural areas?

Australia Post. If they can't do it, no one can!  

Is an invoice or receipt included with the Gift Box? 

Not within the Gift Box. The receipt will be emailed to you as soon as you place your order. 

Unfortunately an item was broken when it arrived...

Whilst we make every attempt to secure your items safely, very rarely, things happen. And we do apologise.  We will certainly take appropriate action to ensure the situation is rectified immediately. 

Steps for getting your Home Ground Box/item returned to us if you received damaged/broken items:

  • Please ensure your gift is in the same condition as it was received.
  • Please take a photo of the item, preferably in the box, as it was received
  • Please get in contact with us so we can have a look at the photo to try and determine where we went wrong.
  • After you have contacted us, and sent pictures, please dispose of the item thoughtfully.
  • We will either send a replacement item FOC via Express Post, refund the cost of the item that was broken, or provide a store credit for the item that was broken.

We can be reached via:

  • FB Messenger - Home Ground Central Coast
  • Email - info@homegroundaus.com.au
  • Mob - 0405 340 496

Returns will be accepted if:

  • One of the items is faulty or significantly damaged/broken
  • The item that has damaged/broken has negatively affected other items in the box
  • Pictures of the damaged/broken gift are taken immediately upon opening the box 

Returns for incorrect choices will not be issued. 

How do you process refunds?

Refunds are processed through our online store and returned back to you via your original payment method. If you paid using PayPal, the refund will be paid back to your PayPal account.

How long do refunds take?

Please allow 5-7 business days for the funds to clear back into your account. If we could speed this up, we certainly would!

Can I pre-order a Christmas Gift Box?

We highly advise it. Christmas is our busiest time of year and, as we are supplying from local small businesses, they may run out of stock during the silly season. You can pre-order anytime. Please just send us an email with your preferences - info@homegroundaus.com.au