Returns Policy

100% Satisfaction Guarantee!

Our goal is to ensure that every person who receives a Home Ground Central Coast Gift Box thoroughly enjoys it. If you or your recipient is for whatever reason dissatisfied, simply return the product to us within 30 days for a full refund of the purchase price. There is no risk to try it!

 

Steps for getting your Home Ground Box returned to us if you received damaged/broken items:

Please ensure your gift is in the same condition as it was received.

Please get in contact with us prior to returning your parcel so we can recommend the fastest course of action.

We can be reached via:

  • FB Messenger - Home Ground Central Coast
  • Email - info@homegroundaus.com.au
  • Mob - 0405 340 496

Returns will be accepted if:

  • One of the items is faulty or significantly damaged/broken
  • The item that has damaged/broken has negatively affected other items in the box
  • Pictures of the damaged/broken gift are taken immediately upon opening the box

You can:

  • Exchange the item
  • Refund to the original payment method
  • A store credit for later use

Once the gift is received back to our warehouse we will take the next steps as requested.

In some instances, we may require the item to be returned to us.

Please return gifts back to our warehouse within 30 days of dispatch.

Returns for incorrect choices will not be issued.

 

How do you process refunds?

Refunds are processed through our online store and returned back to you via your original payment method.

Eg. If you paid using PayPal, the refund will be paid back to your PayPal account.

 

How long do refunds take?

Please allow up to 5-7 days for refunds to clear with your bank and be visible on statements or in bank accounts.